“We have recently been awarded the Gold Star Service Excellence Award. Our route to achieving this award started in August 2016 when we decided to look at our internal systems with of goal of trying to improve the flow of work to assist with enhancing customer service.
We approached Julie Allen (Julie Allen Consulting) who arranged a series of workshops with our senior management team to look at the internal operation of our firm with a goal of reviewing our current customer service strategy. These workshops then started us on a path of reviewing the whole strategy and vision of our organisation. As a result of this work we made wholescale changes to the customer experience, making this the focal point of our goals and objectives.”
Patrick Miscampbell, Partner, Miscampbell & Co